Shipping & Returns
Shipping
We are offering special Introductory Free Shipping in the USA.
The free shipping promotion is only valid for customers with shipping addresses in the US, excluding Alaska, Hawaii, US Virgin Islands, Puerto Rico and Guam.
élé INSIDERS™ will be shipped by FedEx Smart Post including a tracking number. Orders will be shipped from our distribution center in Mansfield, MA and will take 2-4 business days.
Next Day or Saturday Delivery – Rates are available at the checkout page of your order.
• Orders placed before 2pm Monday thru Thursday will be delivered the following day
• Orders placed before 2pm on Friday will be delivered on Monday (Tuesday if Monday is a holiday)
• Orders placed before 2pm on Friday, select Saturday delivery as your options and your order will be delivered on Saturday
At this point we can only deliver INSIDERS in the USA. We hope to be able to deliver worldwide soon, please visit us again for updates on this matter.
For All Returns and Exchanges
Selected the wrong size or color? Returns and exchanges are quick and simple! Click here to download the Return and Exchange Form. Print it, complete it and send it with your exchange or return. Returns and Exchanges must be made within 10 days of receiving your élé INSIDERS™.
Packages must be returned freight prepaid. We cannot accept C.O.D. deliveries. We only accept packages with a return address. For your protection, we suggest sending your return via insured parcel post or other traceable method.
Please make sure that your élé INSIDERS™ are unworn and in their original packaging. Keep the original shipping carton and return in that box. This will insure that the cylinder packaging is not damaged in route back.
Exchanges
If, for any reason, you are not happy with your purchase, you may return the shoe(s) within 10 days of receiving your shoes and receive an exchange for another color, size or style of the same value. Please send back the completed return form with the merchandise you are exchanging. Click here to download the Return and Exchange Form. You will need to print it, complete it and send it with your exchange or return.
Returns
Any unworn product may be returned within 10 days of receipt for a complete refund, minus shipping. Please send back the completed return form with the merchandise you're returning. Click here to download the Return and Exchange Form. All returns will be refunded to the form of payment used for the original purchase.
Please make sure that your élé INSIDERS™ are unworn and in their original packaging. Keep the original shipping carton and return in that box. This will insure that the cylinder packaging is not damaged in route back.
Once the fulfillment center has received and inspected your return, your refund will be issued within 7 days. You will receive an email confirmation that your return is complete. Please note, depending on your financial institution it may take an additional 2-10 days for the credit to post to your account.
Contact us if you have any questions or need additional assistance here.